Help Desk

Welcome to the WatchVaults.com help desk. Here you will find the answers to many commonly asked questions. If you require further assistance you can E-Mail our customer support center simply by clicking the E-Mail Watch Vaults button on the top-right of your screen.

QUESTIONS:
1) How soon will my order be shipped?
2) How do I return an item that I have received?
3) Do you ship internationally, or to P.O. Boxes?
4) Is my personal information secure?

1) Q: How soon will my order be shipped?

If your order is placed before 2:00PM Eastern Time, it will ship out the same day via the shipping method you selected at the time of order. Orders placed after 2:00PM will ship the next business day.

2) Q: How do I return an item that I have received?
If you're not 100% satisfied with your watch box or watch winder, please contact Watch Vaults within 30 days of the purchase date and we'll give you a full refund of the purchase price. If you would like to return merchandise that you have received, you must first get an RMA (return merchandise authorization) number from our customer support center. Click on the "E-Mail Watch Vaults" button on the top-right of your screen and fill out the E-Mail form. Be sure to include your name, E-Mail address, order number, and the product(s) you would like to return. You will receive an E-mail with an RMA number and instructions for return shipping as quickly as possible.

3) Q: Do you ship internationally, or to P.O. boxes?
We do ship internationally to select countries, but we cannot ship to P.O. boxes due to package size. Please see our shipping information page for details..

4) Q: Is my personal information secure?
WatchVaults.com runs on a 256 bit SSL (Secure Socket Layer) server. It encrypts all outgoing and incoming information (such as credit card numbers, names, etc.) making it absolutely impossible for anyone to see your personal information. In the unlikely event of an information leak, your bank will cover the cost of the fraudulent purchases. For more information about our security and privacy policy, please visit our Legal Information page.